Cancellation

▪ Cancellation made more than 6 weeks in advance will be given a full refund at the full discretion of Owner.

▪ Cancellation made less than 4 weeks prior to the Charter will be subjected to a penalty equivalent to 25% of Charter Price.

▪ Cancellation made less than 2 weeks to charter will be subjected to a penalty equivalent to 50% of Charter Price.

▪ Cancellation made less than a week prior to the charter, there will be no refund. Instead, a voucher equivalent to 30% of the Charter price, which need to be consumed within 3 months of issue date, will be issued.

▪ All refunds may be made in the form of a cash refund or credit refund.

▪ Cancellations made within office hours count towards the effective cancellation period stated above. Cancellations made after office hours will be counted beginning from the next working day.

Rescheduling

Any rescheduling of yacht charter is subject to our rescheduling policy. Charterer may reschedule the charter subjected to availability and terms and conditions.

▪ Rescheduling made more than 4 weeks prior to the charter date is provided free of charge.

▪ Rescheduling less than 4 weeks prior to the Charter will incur a charge of 15% of charter fee.

▪ Rescheduling less than 2 weeks prior to the Charter will incur a charge of 40% of charter fee.

▪ Rescheduling less than 5 days prior to the Charter is not allowed.

▪ Any reschedules made within office hours count towards the effective rescheduling period stated above. Rescheduling made after office hours will be counted beginning from the next working day.

▪ Should Charterer reschedule a weekend charter slot to a weekday charter slot (from a higher-value charter to a lower-value charter), no refunds (whether cash or credit) on the difference of the charter fees will be provided.

▪ Should Charterer reschedule a weekday charter slot to a weekend charter slot (from a lower-value charter to a higher-value charter), the difference of the charter fees will be charged.

▪ Rescheduled bookings must be placed within 6 months from the original booking date. Otherwise the booking will be taken as a new request.

▪ Once a Charter has been rescheduled, no cancellation will be allowed

All Bookings are to be compliant with existing government regulations. In the event that government policy prevents the delivery of the charter, Charterer will be able to reschedule the charter to a later date within 6 months.

An administration fee of $300 applies for each cancellation or rescheduling. Administration fee may be waived subject to special consideration on a case-by-case basis.

Feel free to cater and bring anything on board, no corkage.
As food is temperature sensitive, it shall be delivered 30 mins prior to the charter.
Our crew will collect it on behalf and send over to the yacht.

You may send your booking in, indicate *Catering Needed* in the remark. Our customer service will get back to you on the F&B selections or you may call/text us at +65 9476 6883.

No restriction on consuming red wine on board but cleaning/replacement fees will be applied as a result of spillage, which causes damages.

No pet is allowed.

Yes, you're welcome to decorate your yacht. However, please note that the use of balloons is not allowed at ONE°15 Marina to prevent environmental pollution in the marina.